FREQUENTLY ASKED QUESTIONS
Sinful is proudly New Zealand owned and operated. Our online boutique operates from Christchurch, New Zealand, with all products shipping locally for speedy delivery.
While we recommend creating an account, you don’t need to do so to buy from Sinful –simply select 'Guest’ at the checkout to complete your order.
Creating a customer account with Sinful allows you to store and update your personal information, view your order history, and track any current orders.
Absolutely! Sinful makes it easy – and safe – to purchase adult toys online. Our online store is built with Shopify – the world’s leading ecommerce platform – and our payment methods are safe and secure. We value your privacy, and you can rest assured that your credit card and personal details are safe.
Yes! Shopping for a friend or lover? You can order a digital gift voucher, delivered direct to their inbox. Our digital gift vouchers include a unique code which can be applied at the checkout.
You can pay for your order via credit card. Your credit card information is processed securely using either Shopify Payments or Paypal.They process your payment only, and will be provided with no details of your order except the amount to pay.
For your privacy and discretion, our name will appear as SNZ Ltd on your credit card statement for all purchases.
Due to the nature of the products we sell, Sinful cannot accept exchanges on any product unless you received the wrong item by mistake, there is a manufacturing fault, or the exchange is covered under the Consumers Guarantees Act or Fair Trade Act. Under no circumstances do we on-sell returned items. In the event toys, lingerie or lubricant are returned, these items are disposed of.
Sinful stocks only premium products from trusted brands, however – in very rare instances – manufacturer faults may occur. If you believe an item in your order is faulty, please try with new batteries, check the batteries are installed correctly, check you have removed any battery tabs. Please also try holding the power button on your product down for 3 – 5 seconds, as some products are delivered from the manufacturer with a default travel lock in place to avoid accidental powering on in transit. If these measures fail, please contact our team within 48 hours of your item being delivered so we can swiftly arrange a replacement, or a store credit if no replacement item is available.
When contacting us for a replacement, please provide your order number, a description of the issue, and a photo or video of the fault. We may need to send you a return courier bag for the item (so we can return it to our supplier) before we arrange your replacement.
Yes! All Sinful products are covered by a 31-day store warranty (from the date of purchase).
Electronic items are covered by an extended manufacturer warranty (usually 1 year). Please note our warranty covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy, so please read your product instructions before use.
Sinful is proud to offer a flat rate of $10 shipping New Zealand wide on all orders –whether you’re purchasing one special item, or twenty.
Your privacy is of the utmost importance to us, so all orders from Sinful are shipped in boring, plain courier bags or boxes with no branding or logos to ensure 100% discretion.
All Sinful orders are delivered via Track and Trace courier. A tracking number will be emailed to you upon dispatch so you can track your order’s progress to your door.
Sinful processes orders Monday – Friday. We aim to get your order out to you as quickly as possible, and this will usually be the business day following your payment being processed. Shipping times are usually between 2 – 3 business days, though delivery to rural addresses and remote locations may take slightly longer. Please note, due to courier demand, delivery at peak times such as Christmas may take slightly longer than anticipated. If you feel your order is taking longer than it should to get to you, please contact the Courier with your tracking number, or get in touch with our team.
Contact our friendly local team! You can email us at firstname.lastname@example.org or for urgent enquiries phone +64 210456275 We’ll get back to you as soon as possible.