Refund policy

Due to the nature of the products we sell, Sinful cannot accept exchanges on any product unless you received the wrong item by mistake, there is a manufacturing fault, or the exchange is covered under the Consumers Guarantees Act or Fair Trade Act. Under no circumstances do we on-sell returned items. In the event toys, lingerie or lubricant are returned, these items are disposed of.

Sinful stocks only premium products from trusted brands, however – in very rare instances – manufacturer faults may occur. If you believe an item in your order is faulty, please try with new batteries, check the batteries are installed correctly, check you have removed any battery tabs. Please also try holding the power button on your product down for 3 – 5 seconds, as some products are delivered from the manufacturer with a default travel lock in place to avoid accidental powering on in transit. If these measures fail, please contact our team within 48 hours of your item being delivered so we can swiftly arrange a replacement, or a store credit if no replacement item is available.

When contacting us for a replacement, please provide your order number, a description of the issue, and a photo or video of the fault. We may need to send you a return courier bag for the item (so we can return it to our supplier) before we arrange your replacement.

You can learn more about Returns & Exchanges via our FAQs page, or by contacting us.